Eyes Down ! :
- A HAPPY NEW YEAR ! (updated on 1-January-2019 )
Now it's a new year holiday season in Japan (from 29th-December to 3rd-January).
And lots of companies (even banks or local post offices) take their holiday.
Actually, the business starts to work from 7 January.
There will be a delay in the delivery. We appreciate your understanding.
As the new year starts, I wish for you and your family happiness and growth.
- The strongest typhoon in 25 years attacked Japan on 4 September and
Kansai International airport was closed.
Ordinally, all small packets shipped from our town were scheduled to be taken off the Kansai International airport.
Therefore, the shipping of your parcel will delay until another airport to transfer is determined.
On the other hand, the parcels of EMS and regular SAL take off from Fukuoka airport and remain unaffected.
Thank you for your patience. (updated on 6-September-2018)
- The announcement about the delay for the US (updated on 31-July-2018)
Delays are expected in the delivery of international mail and EMS addressed to the United States of America due to delays in processing at the Office of Exchange (OE) of Los Angeles and a subsequent increase in the backlog.
Please check the detail here.
Thank you for your patience.
There might be a possibility our mails were sorted as the spam mail, because it seems that Google changed the mailing system for better security in the end of April.
We also did maintain our emailing system according to the change last month.
But a part of our emails are not delivered to our customers.
If so, can I ask you to confirm your spam mail folder?
Or could you please receive our email address as specified domain?
Thank you for your cooperation.
- We never use "unregistered" shipment.
I'd like to ask our customers to use registered mail with tracking number for their parcels.
We can prove your shipment to PayPal by the tracking number.
I ask for your kind understanding.
- Policy Updates (about undervalued declaration)
We never accept your request to declare with the lower price than your shopping value.
Customs duty is one of the taxes and citizens are obligated to pay taxes.
Making a declaration by lower value is a tax evasion.
Thank you for your understanding and cooperation.(updated April 1st 2012)