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Track & Trace
You can trace your EMS or Parcel Post packages here.


	We will reuse the cardboard box under the philosophy of "SAVE THE EARTH" Thank you for your understanding.

Shipping Terms

Our shipping cost includes　Domestic and　International shipping costs.

The two shipping prices are as follows.

1) Domestic shipping cost
It is the cost within Japan , from the sellers address to Treasure-Japan's address. The price varies upon the sellers location in Japan.
　　
2) International shipping cost
It is the cost from Treasure-Japan to your residence address.

Handling and packing fee : NOW！campaign period charge-free
If the package is big or heavy , we will charge you extra handling and packing fee.

Domestic Shipping Cost

We will charge you the actual cost. The domestic shipping method is depend on the seller.

Shipping method	Maximum Weight	Estimated shipping cost
Ordinary mail	less than 2kg	80yen - 850yen
Parcel delivery service	small size package	600yen - 1800yen
Parcel delivery service	large size pacakge	1000yen - 2500yen

Extra Handling Fee : NOW！campaign period charge-free

If the package comes to big or heavy , we will charge you extra handling and packing fee.

Package Size / Weight	Handling and Packing Fee
volumetric size is over 130 cm	500 yen
6.1kg - 10.0 kg	300 yen
10.1 kg - 15.0 kg	500 yen
15.1 kg - 20.0 kg	1,000 yen
20.1 kg - 25.0 kg	1,500 yen
25.1 kg - 30.0 kg	2,000 yen

International Shipping JAPAN POST web page is here.

Shipping Type	Features
Express Mail Service (EMS)	Top priority among international mails is placed on this service! Posts will be delivered for approximately 2-4 days to addressee all over the world. Details of Express Mail Service（EMS）
Airmail	Fees are relatively high since posts will be sent by air. Delivery will be made approximately 3 - 6 days.
Economy Air （SAL）	This is a service where international mail is handled as surface mail in both Japan and the destination country and as airmail between the two countries. The service is faster than surface mail while the cost is lower than airmail. For details. please refer to Economy Air (SAL) It takes approximately 6 to 13 days for mail to arrive at the destination. In some cases, it may take longer due to the handling system of the destination country.
Surface Mail	Sent by surface. While delivery takes 1 to 3 months, the rates are reasonable.

Insurance Claim Instructions

Treasure-Japan is not responsible for any damage or loss during transport.
Basically we will insure the package for actual content value.
If you want us to declare the content value less than the actual value on the shipping form, we can declare as you say. But in this case, it is insured for up to declared value.

Steps for claiming your insurance.

If your item was damaged during transport, please call to the carrier immediately quickly and please leave the package as it is to make a claim. And please contact us as soon as possible.
After making a claim the carrier will contact EMS Japan to initiate the claim procedure. This process can take up to 2 weeks. And the compensation can take over 6 months to arrive.

WE DO NOT HELP YOU MAKE CLAIMS FOR:

Items that are marked JUNK , SOLD AS-IS or NO CLAIM in your auctions.
Electronics that are damaged prior to shipping or after arrival.
Items claimed after 7 days or arrival , please make your claim immediately.
Fraudulent claims.

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Treasure-Japan website is open 24 hours a day! Order anytime!
We are closed of shipping and emails on blue day

Red day is holiday in Japan.


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