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We are moving.

Dear Customer:

This is to inform you that we Treasure Japan are moving in the late February.

Recently we have been facing some problem due to the rush of orders over the New Year.
To prevent confusion in the warehouse any more, we need to move to a bigger office soon.

And with this, we will be closed our deputy service in the moving period.
Before this office move, please note that we are going to suspend operation partially.

1-February (Wed) : we stop our accepting new order temporarily.
(We will proceed with shipment. We can contact with Customers by email. Customer can access "Your Account" page on our site and check their status.)

18~20 (Sat~ Mon) February : We complete stop all of our our system due to the move.
(The computers have to be moved by specialists on a separate day. It will take three days.)

21~29 - February : we reopen our site and start to contact with Customer step-by-step.
(We can contact with Customers by email. Customer can access "Your Account" page on our site and check their status.)
(We are not sure yet when we start to accept orders.)

1st-March : we reopen our deputy service.

Please note that this schedule is subject to change.
We will keep you updated as the situation changes.

We truly hope that this will not pose too much inconvenience for you and we look forward to receiving your next order again from March 2012.

Thank you

Eyes Down ! : what's new
Situation Updates (about PayPal invoice)
I asked PayPal to fix the bug and now we restarted to make invoice little by little.
If we make a lot of invoices without a break,
it seems that the site has a heavy workload and that introduces bugs....:-[
I'm sorry for the inconvenience and thank you for your patience.
Now we cannot make and send any invoices due to the terrible bug of PayPal.(At the present time of December-16)
I'm very sorry. Please wait a while your invoice until PayPal fix the bug.
I ask for your kind understanding. Thank you for your patience.
Policy Updates (about declaration)
We are informing users of important changes to our service, its User Agreement, or other policies, in advance.
Policy Updates (about Mbok Auction 7th-Dec-2011)
We are informing users of important changes to our service, its User Agreement, or other policies, in advance.
Thank you for your orders, emails and shipping request as usual.
And thank you for your waiting.
We are very sorry the delay of our reply due to the rush of orders and requests, caused by the exchange rate fluctuations.

NOW we are replying on a first-come-first-served basis.
We will do our best to accommodate your needs, but could you please wait a while ?
Thank you for your kind understanidng.
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